The following terms and conditions form the basis of the contract between the Villa Owner and the client. The rental of the property is conditional upon the acceptance of these terms.

 

1. You should confirm the availability of the selected property with us prior to making any firm travel arrangements. It is also your responsibility to ensure that the property you choose and book is suitable for your use; for example that the sleeping arrangements for your party are met, and that if you have specific needs (mobility needs/young children/teenagers etc.) you should verify the suitability of the property with Viva and between yourselves prior to proceeding.

Having made your choice from properties available, please complete the Booking request on the website.  The property will be reserved for you for up to 48 hours to enable you to confirm your travel arrangements.  It is in your interests to confirm your Booking as quickly as possible.  At this point a non returnable deposit of 20% of the holiday price will be required immediately, this will be acknowledged and the property marked as "Booked or Unavailable" on our website. The balance of the Rent and 150 euros or £100 sterling Bond must be paid to reach our account 8 weeks prior to your holiday. You will be sent a reminder by email to pay the balance.  ViVa will advise you of payment methods once the booking is confirmed. In some circumstances i.e. last minute booking, cash payment on arrival in euros can be arranged.

 

2. The property is to be used by the number of people quoted on the booking form for the purpose of a holiday only. If additional people are found to be using the property without prior arrangement with owners, we reserve the right to terminate the holiday rental agreement and evict all visitors from the property.  The accommodation provided is only for the use of the clients on the booking form.  Sub-letting or assignment of the property to others is not permitted.  A reasonable standard of dress and behaviour is expected.

  

3. A 150 euro/£100 sterling returnable Bond will be required when you pay the balance for your holiday. This is a guarantee against damage to or misuse of the property. This is fully refundable within 20 days to your bank account once the property has been checked and cleaned, The owners will need your bank account details. Claims made against the Bond will only be made in the event of damage defined other than that of normal wear and tear. We urge the clients to notify any damage to the Owners promptly, so that it can be rectified quickly. Damage discovered at the end of the letting period will be notified to the guest by email as soon as possible. We expect properties to be left in a reasonable condition so that they can be quickly prepared for the next guests. If abnormal cleaning is required this will be chargeable against the deposit.

 

4. The property will normally be available for your use from 16:00hrs. on your arrival day. On your departure day we ask that you vacate your property by 10:00hrs. to allow access for housekeeping of the property. Wherever possible, at your request, these times can be amended to coincide with your flight times but only by prior arrangement with the Owner.

 

5. The rental costs include on arrival the provision of bed linen, bath and hand-towels, we do however ask that you provide your own beach/pool towels, Beach/Pool towels can be hired as an extra item.  A fee of 55 euros for housekeeping and laundry is payable cash euros on arrival, this covers servicing at the end of your stay.  On a two week booking a linen change can be provided mid-way through your holiday at an additional cost of 30€.

 

6. You will be sent directions to the Villa by the Owner where keys for your property can be collected during office hours (09.00 - 17.00 hrs Monday to Friday). In some instances the Owner will be available to meet you at the holiday property to deliver and retrieve the keys, in which case directions will be sent to you, a charge is made for this Meet & Greet Service which depends on your arrival/departure times. Meeting and transfer from Alicante or Murcia/San Javier airport to the property can also be arranged by the Owner if required, please ask for a quotation for this service as again the price is subject to number of guests and time of arrival.

 

 

7. In the unlikely event of a break in supply of electricity or water services to the property our liability is limited to endeavouring to resolve the problem to the best of our ability as we are at the mercy of the local utility authorities.

 

8. The Owners reserve the right, after giving the tenant prior notice of intent, to inspect the property at any time during the tenancy .

 

 

 

If you or any member of your party cancels the booking this forfeits the 20% deposit. Cancellation must be done in writing by the party leader and sent preferably by registered post, or email (whereby confirmation of its receipt must be received by the party leader). All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total accommodation rental.

 

Cancellation received before your holiday:

 

56 days or more - Full Refund of Rental Balance if already paid

 

43 - 56 days - 70% of Balance

 

29 - 42 days - 60% of Balance

 

15 - 28 days - 50% of Balance

 

8 - 14 days - 30% of Balance

 

0 - 7 days - 10% of Balance

 

Bookings are transferable with a 55 euros administration fee. (ie. if the customer has to cancel but can find an alternative person/s to rent the property).

 

We recommend that you take out holiday cancellation insurance cover which will normally refund you if the reason for your cancellation falls within the terms of the policy.