TERMS AND CONDITIONS OF RENTAL-PLEASE READ CAREFULLY

1. A non – refundable booking deposit of €100.00 per property per week is required to confirm accommodation (larger properties – the booking deposit may be higher).  Confirmation will be issued to you upon receipt of deposit.  The balance is due 6 weeks prior to arrival.  Guests should contact Dream Ireland regarding the balance.  Directions and instructions regarding arrival at the property will be issued on receipt of balance of payment.

2. In event of cancellation the following charges will apply:

a)    Booking deposit is non refundable

b)    6 to 4 weeks before date of arrival 50%

c)     1 week or less before arrival 100%

An additional 1.5% commission is deducted from any portion of your transaction that is paid by credit card.  Refunds to credit cards are also liable to a 1.5% deduction.

3. Heating and electricity is an extra charge payable to our Supervisor on departure.  Electricity charges are in most cases based on individual meter readings and it is recommended that the cost per unit be checked at the outset.  Some properties are charged at a daily rate, and others, it is included in the rate; please enquire with our reservations staff.

4. A security deposit must be given to the Supervisor on arrival (in most cases €100, please enquire with our reservations staff for clarification).  This will be returned to you provided that the Supervisor is satisfied that the terms and conditions have been complied with.  Cost of repairs to property as a result of negligence will be deducted from security deposit, with an additional charge where this is insufficient.  In some locations the security deposit is returned by post after your departure.

5. Possession of your rental property should be taken between 16.00hrs and 19.00hrs and the property vacated before 10.00 hrs on the morning of departure.  During the winter months early check-ins/ late checkouts may be requested.

6. We would appreciate it if you would contact the onsite Supervisor/Hotel 24 hours prior to your arrival with an estimated time of arrival.  Failure to notify Supervisor/Hotel of late arrival may result in loss of booking.  You will find the contact telephone number on your check in details, and these will be sent to you when your balance is paid. It is advised that you keep in contact with the Supervisor, should you be delayed.

7. The proprietors are not responsible for any loss of valuables or property during your stay or left behind after departure.

8. The proprietors, Supervisors and Officers of Failte Ireland may at all times visit your rental property to inspect the property or carry out any necessary repairs or maintenance.

9. The number of persons stated on the reservation form must not be exceeded without first contacting the reservations office.  If the rental is based on occupancy number, an additional charge will be made over the number occupying the property.

10. Dream Ireland Holiday Homes act as an agent only for holiday homes. The home owner/Management Company onsite reserves the right of final acceptance of all bookings.

11. In the unlikely event of our having to cancel your holiday we will offer you the choice of a full refund of all monies paid to us or of staying in an alternative holiday home of comparable standard if available.

12. Pets with the exception of Guide dogs are not permitted at most properties, however we do have a number of Pet friendly locations- please enquire with our reservations staff or view pet-friendly locations on www.dreamireland.com

13. If clients behave in a disruptive manner, cause damage to property or behave in any other manner deemed unreasonable by the officer of the company, rental of the property may be terminated with no rental refund.

14. Any complaints should be notified to the onsite supervisor of the management company immediately to give them the opportunity to rectify matters. Complaints regarding your booking details should be directed to our reservations centre 9am-8pm Monday-Friday or 10am-5pm on Saturdays. If your complaint has not been satisfactorily resolved onsite, please advise Dream Ireland as soon as possible.  All complaints must be made to Dream Ireland within 14 days of departure.

15. Please specify your preferred accommodation unit on booking, which will be allocated to you strictly subject to availability.  The supervisor reserves the right to allocate another unit other than your choice. If this is for an example an apartment and you have paid for a townhouse a refund will be given.

16. Telephones and Internet access are available in only some of our properties- please enquire on booking.

17. Requests for cots and high chairs must be made with Dream Ireland on booking and while we will endeavour where possible to meet your request, it cannot be guaranteed.  Cot linen must be brought along with you.

18. You must be aged 21 years or more to book a holiday with Dream Ireland and there must be at least one adult (aged 21 years or more) travelling on any one booking.

19. If as a consequence of “Force Majeure”, Dream Ireland is forced to curtail, alter or cancel a holiday, the Client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday.  In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, destruction or damage to holiday accommodation, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Dream Ireland acting as Agents even with all due care, could not foresee or forestall.

20. Any dispute or difference of any kind whatsoever which arises or occurs between any of the parties hereto in relation to any thing or matter arising under, out of or in connection with this Contract shall be referred to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators – Irish Branch.  Alternatively a claim may be pursued through the Small Claims Court. 

21.  Whilst every care has been taken to ensure the accuracy of the information detailed on Dream Ireland’s website, we cannot accept responsibility for any errors or omissions.  All liability for loss by reliance on the infomation contained is hereby excluded.  In the unlikely event that there is a miscalculation of the amounts due on your booking, we will inform you immediately giving details of the correct price thereby giving you the opportunity to accept or decline your reservation based on the recalculated rate.