Terms and Conditions for Southern Heaven DEPOSIT: £100.00 per booking or $200.00 is required. This is non refundable/non transferable in the event of cancellation. BALANCE: The balance is due two calendar months before departure date for UK based clients. USA Customers 30 days before arrival. SECURITY DEPOSIT: £150/$200.00 will be requested along with your balance to be refunded within 28 days of returning home. CANCELLATION CHARGES: We must be notified in writing as soon as possible in the event of cancellation. Should you cancel your booking the following conditions will apply? More than two calendar months Deposit forfeited. Between one two calendar months before departure 50% of total cost forfeited. Less than 28 days before departure 100% of total cost forfeited.We reserve the right to cancel your booking if the balance is not paid by the due date (Cancellation charges still apply).AMENDMENTS: Alterations to confirmed booking can be made at owner’s discretion and the client's request. Please confirm changes in writing. Should circumstances beyond our control require us to cancel a booking the client will receive a full refund of all monies paid to date with no liability accepted or compensation paid.Only the persons named on the booking form are allowed to stay in the villa. This is due to FLORIDA LAW.We the villa owners cannot be held responsible for any withdrawal of amenities within the development or any breakdown of equipment/appliances in or around your vacation home during your stay. POOL HEAT USE: If required must be ORDERED at time of booking and paid for within final balance - If applicable. In the event pool heat is requested and paid for, it is ordered at your own risk. We do not imply and we cannot guarantee the temperature of any heated pool as this will vary according to several factors, the main one being the prevailing weather conditions. In the event of pool heater breakdown, the Home Owner's liability will be limited to refunding the pool heat money paid by the guest for the number of proven days the heater is out of action. No other action will be taken or compensation paid. Please ensure the pool cover is replaced before you vacate the villa. Failure to do this will result in £50 being deducted from your security deposit. It is recommended that you replace the cover when the pool is not in use during colder months as this will help the pool to retain its heat.Pool heat charges are £15.00/$20.00 per day.Check in time is 4pm on day of arrival and check out time is no later than 11am on the day of departure. COMPLAINT PROCEDURE: In the unlikely event of a complaint, please contact the local management company within 24 hours, who will do their best to assist and rectify the matter as soon as is practically possible. If you have a complaint and the matter is not resolved, you must notify the owner immediately and forward your complaint in writing within 7 days. Failure to follow these procedures will invalidate any complaint. The owner will not enter in to any correspondence for any circumstances not brought to the local management company's attention during your stay.DISTANCES: All distances are approximate from the US 27 area. The owner accepts no liability if they are not accurate. INSECTS: All our homes are treated on a regular basis as part of pest and termite control, however, as Florida is a tropical state, the presence of insects is inevitable and is no reflection on the cleanliness of the villa and is no cause for complaint. To minimise their presence inside the villa please ensure all windows and doors are kept closed when not in use. INSURANCE: It is advisable that cancellation insurance is contained within your travel insurance. ACCEPTANCE: The owner reserves the right to refuse acceptance of any booking at any time at its discretion without having to give reason. CHANGES TO TERMS AND CONDITIONS OF BOOKING: If for any reason the Terms and Conditions of Booking change between the party leader signing and your departure date, a copy of the amended Terms will be sent to you. Upon signing the Terms enclosed, you automatically agree to any changes. GROUP INFORMATION: You must provide full names, Date of Birth and full Addresses of all people who are travelling with you and are staying in the villa on the booking form provided. In the event of an emergency i.e. Hurricane this information helps the management company to ensure the safety of your entire group. Signed by lead person: Date: Thank you for filling out the Terms and Conditions form for Southern Heaven, please send this along with the Booking Form to: Robert Smith104 Glimpsing GreenErith Kent DA18 4HD